If you have questions about textbook returns, please contact us directly. We are available on campus from 9:00am to 4:00pm, Monday to Friday. 250-391-2600 ext.4263 or Toll Free 1-866-379-0873.
We accept returns on textbooks and materials within seven days of the start date of the course as listed on your notice, accompanied by a sales receipt and in resalable condition. Shrink-wrapped materials, or books including access codes or additional content cannot be returned if the packaging has been opened.
Do you provide duplicate receipts?
The receipt you receive at the time of purchase is our only copy. If your books were shipped to you, the receipt should be either taped to the front of your shrink-wrapped text, or tucked inside with the Bookstore bookmark.
Why can't I find my course listed on the site?
The online store is not a comprehensive list of all RRU courses. Courses will appear as the approved textbook notice is released to students. They will remain on the site for approximately one month after the course start date. If you are looking for texts and can't find your course listed, you can search by title, author, or ISBN in the quick search field or you can contact the bookstore office for assistance.
Why aren't all the books listed on my emailed textbook and materials list on the course page of the online store?
The online store only lists books we currently have in stock. The textbook list you received by email is the definitive list. From time to time we may have to send out notices before all the texts are in stock. We will try to keep your class updated by email if a book is unavailable and when it goes up on the site. If you'd like to place an order to have all your books shipped together when they are in stock, please send your order to us by email.
Why was my credit card declined on the site?
If your card was declined, check that the bill to address you entered on the site is the address that your credit card company has on file. If not, the card will be declined. You can have your books shipped to any Canadian address which you can list separately from the bill to address.
Do you buy back textbooks?
The RRU Bookstore does not offer a buyback program, but there are several options for selling used texts.
- Post adds for your used texts on the My RRU Classified Section
- Use an online text buyback service
- You can donate books to Textbooks for Change and we have a drop bin available in the Library
Do you sell used textbooks?
Due to space limitations, we only carry new copies of required texts for current courses. If you wish to purchase used textbooks you can search online or check the RRU Classified section of MyRRU.
To ensure you are getting the correct edition, make sure to match ISBNs from your textbook notice.
How can I contact you about my online order?
Please email firstname.lastname@example.org with questions about your order. For directions on how to track your shipment, please see How do I track my parcel?.
What do you charge for shipping?
Please note that these delivery estimates provided by Canada Post and are not guaranteed. You can find more details on the Canada Post website.
Shipping Options (prices per order, not per book)
|BC Expedited||3 Business Days||$8.00 + GST|
|BC Xpress||2 Business Days||$10.00 + GST|
|BC Priority||Next Business Day||$12.00 + GST|
|Canada Expedited||8 Business Days||$15.00 + Tax*|
|Canada Xpress||5 Business Days||$19.00 + Tax*|
|Canada Priority||2 Business Days||$38.00 + Tax*|
|US and International Orders
(Xpress Post USA, International
Xpress Post or Courier)
|Quote Provided||Quote Provided|
NS+ 15%HST on shipping
Do you ship internationally?
Absolutely! Unfortunately, this website cannot generate international shipping quotes. If you'd like to have your books shipped outside of Canada, please email us with your address, a contact phone number, and a list of the books you need. We will provide a shipping quote for you. At that point, we will need to confirm credit card details. If you can't call us on our toll free number during business hours, let us know and we can make alternate arrangements.
Are shipping charges per book?
Shipping charges are per order. It is the same price to have one or several books shipped, as long as they are in the same package.
When can I expect my order?
We ship the same business day as receiving a completed order. If we are missing information, we may need to follow up with you directly which could cause delays. Please see Canada Post's delivery standards for your expected delivery time. You can determine Canada Post's standard delivery times between you and campus. Our postal code is V9B 5Y2.
How do I track my package?
The Bookstore will email you a tracking number. Orders shipped via Canada Post can be tracked on their website. If you have any questions about your tracking information, please contact us at 250-391-2600 ext 4263, or Toll Free 1-866-379-0873.
How do I pay by cheque?
Please place your order by email, not through this online site and indicate you would like to pay by cheque. We will calculate the exact cost of your order and email the amount to you. Make your cheque or money order payable to Royal Roads University and send it to us at:
Royal Roads University
2005 Sooke Rd
Victoria BC V9B 5Y2
Can you put my order on hold for pick up?
Yes, you can place an order on hold for pick up. The site offers a pick up option instead of shipping. You can also email us at email@example.com to make arrangements.
Can I have my order shipped in the same package as another student?
We can combine orders to save on shipping, but please email us at firstname.lastname@example.org to arrange that.
Do I need to have the same edition as specified on the textbook list?
It depends. Some textbooks vary a great deal between editions and others are almost identical. You will need to contact your instructor or program office to determine if an alternate edition is suitable.
What is an ISBN?
Every published book is given both a 10 digit and a 13 digit ISBN which are unique to that exact version of the text. The ISBN can be found on the back cover or inside on the page containing copyright information. For books that come shrink-wrapped with additional content, the ISBN on the shrink-wrap will be different from the ISBN on the textbook.